Position title
Senior Service Engineer (RDOC)
Responsibilities
  • Provide hotline support services in Digital Operations Center (DOC)
  • Manage change request and service desk activity
  • Perform proactive monitoring and troubleshooting to assure network reliability
  • Carry out service provisioning, fault isolation, and reports preparation
  • Review and streamline IT workflow and documentation
  • Provide technical advice & support to junior staff
  • Shift duty is required
Qualifications
  • Higher Diploma or Degree in IT/Telecom related discipline
  • 3+ years of IT related work experience
  • Knowledge in Networking and Cloud computing
  • Holder of Cisco CCNA or above certification is preferred
  • Good command of written and spoken English, Chinese and Mandarin
  • Applicant with less experience can be considered as Service Engineer

Position: Senior Service Engineer (RDOC)

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