Position title
Senior Service Engineer
Responsibilities
  • Providing effective and quality of IT professional service to our customers
  • Provide project and service implementation support
  • Responsible for system design, consulting and propose technical solutions in Network/Systems area
  • Provide recommendations for Service Improvement Plan and regular management report on IT service performance
  • Establish / maintain good relationship with customers and conduct problem / incident management
  • Ensure good communication between technical team, presales, sales and customers
Qualifications
  • Higher Diploma or above in Information System, Computer Science or related disciplines
  • At least 5 years’ IT experience on network/systems infrastructure solution
  • Solid experience in Windows/Linux platform and Hypervisor-based solution
  • Hands-on experience on Network Switch, Router, Firewall and TCP/IP networking would be advantage
  • Good team coordination skill, proven project management skill and problem-solving capability
  • Self-motivated, work proactive and willing to learn new technology
  • Good command of written and spoken English and Chinese
  • Applicants with less experience will be considered as Service Engineer

Position: Senior Service Engineer

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